OSX 10.4 and MM 7.5.3

[John Astleford]

A recent anomaly has crept up in one or two of the Mac computers on campus.
It seems one person in particular is having a severe problem with getting
the application to recognize the server. It only works about 25% of the time
on first launch of the application. If it is closed and re-opened it will
work 75% of the time but still occasionally not find the MM server. We have
tried re-imaging the machine, reinstallation, hard-coding DNS and MM server
info; but to no avail. One of our network technicians also has experienced
this problem but not frequently or less than 5-10% of the time.



Is there any version conflict between OSX 10.4+ (Tiger) and MM 7.5 that
anyone knows or has experienced? I have been searching the KB but have not
come across something that has solved this issue. A few of their suggestions
were tried but did not seem to help.





If anyone has had similar problems or has found a fix of sorts it would be
much appreciated to learn for future problems. We are moving forward with an
upgrade to 8.5+ but that will be another month or two down the line.





John Astleford

CTS Help Desk

Duquesne University

***@duq.edu

412-396-1606

***@duq.edu

www.cts.duq.edu

412-396-4357

1-888-355-8226





* MMXP-TALK Web Page: http://WWW.LISTSERV.Emory.Edu/Archives/MMXP-TALK.HTML

[Rich Trouton]

We had that problem a lot once we upgraded a few of of our users to
10.4.x while using MM 7.5.3. We wound up shifting those users to
using the MM web client until we could get upgraded to 8.5.x.

Rich


On Jun 23, 2006, at 4:29 PM, John Astleford wrote:

> A recent anomaly has crept up in one or two of the Mac computers on
> campus. It seems one person in particular is having a severe
> problem with getting the application to recognize the server. It
> only works about 25% of the time on first launch of the
> application. If it is closed and re-opened it will work 75% of the
> time but still occasionally not find the MM server. We have tried
> re-imaging the machine, reinstallation, hard-coding DNS and MM
> server info; but to no avail. One of our network technicians also
> has experienced this problem but not frequently or less than 5-10%
> of the time.
>
>
>
> Is there any version conflict between OSX 10.4+ (Tiger) and MM 7.5
> that anyone knows or has experienced? I have been searching the KB
> but have not come across something that has solved this issue. A
> few of their suggestions were tried but did not seem to help.
>
>
>
>
>
> If anyone has had similar problems or has found a fix of sorts it
> would be much appreciated to learn for future problems. We are
> moving forward with an upgrade to 8.5+ but that will be another
> month or two down the line.
>
>
>
>
>
> John Astleford
>
> CTS Help Desk
>
> Duquesne University
>
> ***@duq.edu
>
> 412-396-1606
>
> ***@duq.edu
>
> www.cts.duq.edu
>
> 412-396-4357
>
> 1-888-355-8226
>
>
>
> * MMXP-TALK Web Page: http://WWW.LISTSERV.Emory.Edu/Archives/MMXP-
> TALK.HTML
>
>

---

Rich Trouton (Contractor)
LAN Support
***@mail.nih.gov
-----------------------------------------------------------
National Human Genome Research Institute
National Institutes of Health — Bethesda, MD

Office number:
[phone]

NHGRI LAN Support number:
[phone]

The best way to get in touch with me is through email.




* MMXP-TALK Web Page: http://WWW.LISTSERV.Emory.Edu/Archives/MMXP-TALK.HTML

[Axel Jessen]

If the user is running NAV as well you may be running in to this issue:
http://connect.peoplecube.com/support/kbase/view.cfm?id=3136

You may want to check this one as well, as the symptoms are similar:
http://connect.peoplecube.com/support/kbase/view.cfm?id=3144



On Jun 23, 2006, at 1:29 PM, John Astleford wrote:

> A recent anomaly has crept up in one or two of the Mac computers on
> campus. It seems one person in particular is having a severe
> problem with getting the application to recognize the server. It
> only works about 25% of the time on first launch of the
> application. If it is closed and re-opened it will work 75% of the
> time but still occasionally not find the MM server. We have tried
> re-imaging the machine, reinstallation, hard-coding DNS and MM
> server info; but to no avail. One of our network technicians also
> has experienced this problem but not frequently or less than 5-10%
> of the time.
>
>
>
> Is there any version conflict between OSX 10.4+ (Tiger) and MM 7.5
> that anyone knows or has experienced? I have been searching the KB
> but have not come across something that has solved this issue. A
> few of their suggestions were tried but did not seem to help.
>
>
>
>
>
> If anyone has had similar problems or has found a fix of sorts it
> would be much appreciated to learn for future problems. We are
> moving forward with an upgrade to 8.5+ but that will be another
> month or two down the line.
>
>
>
>
>
> John Astleford
>
> CTS Help Desk
>
> Duquesne University
>
> ***@duq.edu
>
> 412-396-1606
>
> ***@duq.edu
>
> www.cts.duq.edu
>
> 412-396-4357
>
> 1-888-355-8226
>
>
>
> * MMXP-TALK Web Page: http://WWW.LISTSERV.Emory.Edu/Archives/MMXP-
> TALK.HTML
>
>



* MMXP-TALK Web Page: http://WWW.LISTSERV.Emory.Edu/Archives/MMXP-TALK.HTML